1. Background:

We provide to our user a 30-day money-back guarantee. In order to apply for return under the 30-day money-back guarantee, you will have to fill out the return/refund form by entering your order number and billing postal code. The return and refund(s) will only be provided for unused and undamaged products packed in the manner at the time of initial delivery of the products. If the products have been used and damaged by you, then we shall offer no return and refund on the said product. The products should be in the original condition as they were at the time of delivery in order to be eligible for the return and refund.

2. Return eligibility criteria:

1. All requests for refund should be provided to us by completing the return form.
2. We provide the refund/return using the same means of payment as the user used to pay unless the user expressly agrees otherwise.

3. Processing timeline:

Within 14 business days of the date of return form receipt, we shall contact the user to request further information (if required) and the user shall provide such information as soon as reasonably practicable but, in any case, no later than 30 days following such request. The full amount will be refunded, including the product price, shipping fee and handling fee, etc. the fund of the return amount will be credited back to the source of payment.

4. Cancelling an order:

1. Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order; therefore, in-stock items cannot be cancelled.
2. To request the cancellation of a pre-ordered product, please contact us. Please note, you will not be charged for a pre-order until it ships.

5. Miscellaneous

1. Any charges, which arise upon processing refund/return, shall be borne solely by the user. Such charges will be deducted from the final amount of refund/return.
2. This refund policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the refund policy are subject to change by us and, in the case of any amendments, we will make an appropriate announcement. The changes will apply after we have given notice.